Cookie Policy
Last Updated: 30 September 2025
This Cookie Policy explains how The Italian Pharmacy Cosmetics SRLS
uses cookies and similar technologies to recognize you when you visit our website at www.theitalianpharmacycosmetic.com. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
What Are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Why Do We Use Cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our Website. Third parties serve cookies through our Website for advertising, analytics, and other purposes.
Types of Cookies We Use:
* Strictly Necessary Cookies: These are essential for the website to function and cannot be switched off in our systems.
* Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
* Functional Cookies: These enable the website to provide enhanced functionality and personalization.
* Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.
Your Control Over Cookies
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by using our cookie consent banner. You can also set or amend your web browser controls to accept or refuse cookies.
Contact Us
If you have any questions about our use of cookies, please email us at theitalianpharmacy.cosmetics@gmail.com
Privacy Policy
Last Updated: 30 September 2025
The Italian Pharmacy Cosmetics SRLS is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share your personal information when you purchase our skincare products or use our website www.theitalianpharmacycosmetic.com
Data Controller
The Data Controller is The Italian Pharmacy Cosmetics SRLS, with its registered office at Via dell’Osservanza 58 Bologna, ITALY. You can contact us at theitalianpharmacy.cosmetics@gmail.com.
Personal Data We Collect
We may collect the following types of personal data:
* Identity Data: Name, surname.
* Contact Data: Billing address, shipping address, email address, and telephone number.
* Financial Data: Payment card details.
* Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
* Technical Data: Internet protocol (IP) address, your login data, browser type and version.
How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to:
* Process and deliver your order.
* Manage payments, fees, and charges.
* Manage our relationship with you.
* Comply with a legal or regulatory obligation.
Data Sharing
We may have to share your personal data with third-party service providers, such as payment gateways and delivery services, to process your order. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Your Legal Rights
Under the GDPR, you have rights including:
* The right to access your personal data.
* The right to request correction of your personal data.
* The right to request erasure of your personal data.
* The right to withdraw consent.
To exercise any of these rights, please contact us.
Contact Us
For any questions regarding this policy, please contact us at theitalianpharmacy.cosmetics@gmail.com
Return and Refund Policy
Last Updated: 30 September 2025
Thank you for your purchase. We hope you are happy with your skincare products. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.
Right of Withdrawal
In compliance with Italian and EU consumer protection laws, you have the right to withdraw from your purchase contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us at theitalianpharmacy.cosmetics@gmail.com of your decision to withdraw from this contract by an unequivocal statement.
Conditions for Returns
All returned items must be in new and unused condition, with all original tags and labels attached. Due to hygiene reasons, we cannot accept returns of skincare products that have been opened, used, or are not in their original sealed packaging.
Return Process
To return an item, please email customer service at theitalianpharmacy.cosmetics@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail it to the address indicated in the email.
Please note, you will be responsible for all return shipping charges.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
If you have any questions concerning our return policy, please contact us at theitalianpharmacy.cosmetics@gmail.com